HR Software for BPO & Call Center Companies

Running a BPO company or call center requires a lot of effort to handle and manage employees. Your teams work in shifts, taking calls for customer and prospects, while working under demands and expectations. Having the perfect HR Software for BPO & Call Center will ease out your task of recording employee attendance, managing your payrolls, employee record, leave requests, and employee attendance; Moreover, it automates the working schedule of your work force and takes out a lot of HR activities.

The more BPOs grow, the more difficult spreadsheets and manual tasks become to keep organized. HR software consolidates all your workforce data and eases daily tasks.

Why Do BPOs and Call Canters Need HR Software?

BPOs may have a several hundred or thousand employees with several shifts and/or several locations. HR department schedules the shifts, manages timesheet, works out the pay rate, keeps leave and attendance, etc.

Without a shared platform, these activities can result in payroll mistakes, inaccurate attendance tracking and lots of paperwork. HR software solutions automate these basic tasks and give managers a clearer picture of what’s happening with their team.

Prior to investing in a solution, companies should consider key features including shift management, biometric attendance, payroll automation, employee self-service, recruitment tracking, and monitoring and reporting.

Here are seven HR software options to look for when shopping for a BPO or call centre company in India.

1. Teams Master AI

Teams Master AI can be used by companies that want to oversee workforce activities within a business-connected ecosystem. HR management can be considered by BPOs on the rise that need to reduce the everyday employee management tasks and link HR activities with other business functions.

A centralized solution may help call center managers more easily organize employee data and cut down on the need for multiple tools. Companies should check out its attendance, payroll, and employee management features to see if they fit their shift-oriented operation.

Best for: Organizations with evolving needs that require an integrated system to manage HR and business processes.

2. Keka HR

Keka is a HR and payroll system for Indian businesses. This includes features for employee management, attendance, leave, payroll, performance, and more.

When you have to take care of employee information and payroll along with attendance records, HR managers should see if it has the facility to configure shift schedules and attendance as per your call center.

Emerging BPO firms in need of HR, payroll and employee management services.

3. GreytHR

Its specialty lies in HR administration, payroll, attendance, leave, and statutory compliance. These are vital capabilities for any Indian call center which processes employee wages for huge crowds every month.

CRM for HR end-to-end employee information integrated into a single platform, greytHR can help your HR team organize employee records and automate payroll procedures. You should check whether it supports your attendance devices, shift schedule, and salary structure before deploying it.

Who is this right for: BPOs that focus on payroll management and human resources compliance.

4. Zoho People

People offer HR features for employee database, attendance, leave, time tracking and performance management. It is suitable for call canters needing adaptable HR procedures and integrations with business software.

Its cloud technology enables employees and managers to retrieve HR data without complete dependence on paper forms and manual requests. But organizations need to verify that the necessary payroll integrations and shift management modules are present.

Ideal for: Organizations requiring a great deal of HR work-flows and integrations.

5. Darwinbox

Darwinbox is an enterprise human capital management platform that is built to meet the requirements of a complex workforce. The platform addresses core HR, talent management, employee experience, and workforce analytics.

If you are a large BPO company with multiple offices, consider reviewing its employee life cycle and reporting functionalities. Companies need to explore the implementation, integration, and the ability of its workforce management to meet operations requirements before selecting it.

Who it is ideal for: Big BPOs and organizations with intricate HR procedures.

6. FactoHR

FactoHR comprises HR & payroll management features such as employee attendance, leave, records, and HR-related processes such as performance evaluation. Its a good choice for the organisation that wants to integrate employee information with payroll.

If attendance data and inputs for payroll can be integrated in the same platform, it simplifies their management on a monthly basis. HR teams should verify whether the platform supports rotational shifts, overtime, biometric attendance and company specific payroll rules.

Who it’s for: BPOs who want a comprehensive HR, attendance, and payroll solution.

7. HROne

HROne offers HR management tools for employee management, payroll, attendance, recruitment, and various other HR functions. The extensive features of HROne make it yet another solution to be evaluated for the purpose of standardizing employee processes.

HR product shops may also want to test drive call center software for employees to handle common HR processes and leave requests. Ask during the demo about how well the product settings accommodate groups working in multiple shifts, location-based teams, and employees onboarding in large volumes.

Best for: Mid-sized to large companies seeking comprehensive HR management tools.

These are designed for different segments of business. You can vary features, integrations, and pricing on each platform depending on which plan you select. Compare other options from vendors before concluding.

How to Choose the Best HR Software for Your Call Center

Begin by figuring out the pain points of your current HR process. Is payroll errors frequent? Make payroll accuracy and compliance your primary concern. Are your employees working on a rotating shift basis? Take roster management and attendance tracking off the table. For a large BPO with multiple locations, integration and reporting may matter more.

Third, get a demonstration of the product with actual business examples. Have each vendor tell you the implementation costs, employee limit, customer support, data security, and integration costs. Finally, get support for relevant Indian statutory obligations if applicable – EPF, ESI, PT, and TDS.

HR, payroll, operations, finance and other teams will provide valuable input in selecting the right software. They will be able to guide you to choose a solution that suits day-to-day work instead of a checklist.

Read more: Top 10 Best Attendance Tracking Software Tools in India

Conclusion

It largely depends on the size of the workforce, the number of work shifts, whether payroll processing is needed, and your budget. Consider Teams Master AI, Keka, greytHR, Zoho People, Darwinbox, factoHR and HROne.

Through identifying the right product for them through comparing features and trying out live workflows, organizations can then choose the best platform for simplifying attendance tracking, streamlining payroll processing, consolidating workforce records, and automating HR admin. This allows HR teams to focus on more value-added activities and support their people and their business.